Support
Always check the FAQ before contacting support, it will save you precious time. Check the required sections below.
HOW TO MANAGE MY ACCOUNT AND USER DETAILS
Advanced users only. This feature allows you to import leads (CSV format), which will be available in all your applets. Please note, your files must contain column names and no merged fields. Prepare your XLS spreadsheet with the profile details you wish to include in Sale$tratus, (column name on line 1 and data below). Export as a CSV file (comma-separated values) and import using the “import new data file” button. Map your field names to the existing fields in Sale$tratus. These leads will be available when you search existing profiles in your applet.
Import a jpg in the correct proportion to be used as a general background image to all your applets. The Applet branding function will override this image. (See importing images FAQ)
This general email will sent out to all new leads, if the Thank You email function is activated (applet list screen). The Applet Thank You email envelope icon in the applet list) will override this function per applet.
This is a recap of all the leads collected in your account (all applets).
As an Administrator you have the access rights to create the Categories in which you classify your applets. At least one category is mandatory for your applet to be displayed in the Sale$tratus app. If a category has no applets included it will not be displayed in the app.
This is where the Administrator can create users or new administrators (the amount is limited to your account). Please contact Support if you need to purchase more users.
In the grey bar “User list” is selected by default. Hit the blue “+” icon to create a new user. With the dropdown menu select the type you wish to create (user or administrator) and fill in the information. Note: the email and user field should be identical. By default the user is “Active”.
Tip: if you have multiple users you can you can also add her/him to the group using the tab “Member of groups”. See next FAQ.
Tip: if you have multiple users you can you can also add her/him to the group using the tab “Member of groups”. See next FAQ.
In the grey bar select “Group list” and hit the blue “+” icon to create a new group. Fill in the group name and save. Note: you can also add existing users to this group at this stage (using the + icon before each use name).
By using the padlock/arrow icon you can send the credentials to each user via email.
HOW TO CREATE AND DEPLOY APPLETS
In the applet list, hit the blue “+” icon. In the top grey bar enter your applet name. Select always available if your applet is not linked to a campaign or specific event date. Select a Category where you wish your applet to be visible on the app. Save changes. At this stage you will be asked to create a new applet or clone an existing applet.
Note: the applet will not be Live until you publish it (see FAC on publishing).
(See FAQ Creating a new applet) When creating an applet you will be asked to create a new applet or clone an existing applet. Select “Clone an existing” and chose an applet in the dropdown.
In applet settings, as well as categories you can also add filter levels to fine tune your applet classification.
After creating your applet you are directed to the Edit Applet screen. Profile details is the default screen, the email of a lead is the minimum data to recover but you can add as many criteria as wanted using the blue “+” icon.
Note: after updating a screen, hit the save button to make sure all data is saved correctly.
Note: after updating a screen, hit the save button to make sure all data is saved correctly.
When creating a new screen you have the choice of different screen types & layouts. Every screen type is created in the same way: title (mandatory), media zone, content zone. To add data under the media zone just hit the blue “+” icon and fill in the content. In any screen type you can import various media file formats.
The “images” import function allows JPG and PNG (transparent background). Your images are automatically set to the full width of the tablet screen.
Note: prefer optimized image file sizes (‹1MB), the larger the file the longer it will take to download. Brand and splash screens are best optimized at 768x1004 pixels in JPG. Tags should be added to each image to facilitate the searches through the media library. Select the image with the thumbnail and hit the “Add to screen” button.
Note: prefer optimized image file sizes (‹1MB), the larger the file the longer it will take to download. Brand and splash screens are best optimized at 768x1004 pixels in JPG. Tags should be added to each image to facilitate the searches through the media library. Select the image with the thumbnail and hit the “Add to screen” button.
The “videos” import function allows MP4 video files. The videos can be played in full screen mode but we suggest 720p maximum for the best experience. If you need help converting videos please contact support.
Note: prefer optimized video file sizes (‹30MB), the larger the file the longer it will take to download.
The “image gallery” import function allows ZIP files with JPG or PNG sequences. An image sequence must always finish with and underscore “_” and a number (eg. myimage_01.jpg, myimage_02.jpg, myimage_03.jpg, myimage_04.jpg, etc.). Zip the images all together and import the zip file. This function delivers a full touchscreen image by image scroll in the Sale$tratus application. Tip: Perfect to present multiple images on one screen (eg: a product range, optional color versions, software screenshots, etc).
Note. Entire PPT presentations can be exported into JPG sequences and used in Sale$tratus.
Note. Entire PPT presentations can be exported into JPG sequences and used in Sale$tratus.
The “Sequential 3D” import function allows ZIP files with JPG or PNG sequences. An image sequence must always finish with and underscore “_” and a number (eg. myimage_01.jpg, myimage_02.jpg, myimage_03.jpg, myimage_04.jpg, etc.). Zip the images all together and import the zip file.
Note. The difference with the Image Gallery is the “touchscreen sequential scroll” experience on the tablet. Perfect for 360° animations, exploding 3D models, dynamic graph building, etc.).
Note. The difference with the Image Gallery is the “touchscreen sequential scroll” experience on the tablet. Perfect for 360° animations, exploding 3D models, dynamic graph building, etc.).
The “PDF” import function allows to embed multiple PDF files within a screen. This allows you to have high level information on the tablet screen then link to more information if necessary (eg. technical datasheet, product brochures, spare part documents, etc.).
As well as importing PDF files in this screen type you can also link to PDF files online (interesting if you already have a marketing resource platform. You can also easily create hyperlinks to websites or specific landing pages (product pages, brand pages, other websites, etc.).
Note: for external links the tablet user needs an internet connection opposed to imported/embedded files that work seamlessly offline.
Note: for external links the tablet user needs an internet connection opposed to imported/embedded files that work seamlessly offline.
In the applet list the user icon has a number that corresponds to the users assigned. Hit that user icon to and assign (add) users to the applet.
Note: only users assigned to this applet have access to it on their tablets.
Note: only users assigned to this applet have access to it on their tablets.
Save your applet and make sure all content approved before deployment. Check you have assigned the correct users (see FAQ on Assigning users). Check your applet publishing dates are correct. Open your applet and hit the publish button, in seconds it will be available for all the users you have assigned the applet to.
HOW TO MEASURE USAGE AND EXPORT LEAD DATA
The Lead data report screen is a recap of all the leads collected with a single applet. All the data captured with the tablet is sent back to here. To retrieve the leads for this applet, simply hit the “Export all leads CSV” button and you will download the data to convert to your favorite spreadsheet software.
On this screen you can measure the applet usage by month, week, day or to the hour. Select the time period and display the graph. Below the graph is a recap of all users assigned to the applet, with the number of leads captured, the overall time spent presenting and - if fixed previously - the lead goals and percentage. (see FAQ user goals)
Set your Lead Goals per User, simply add a number in the Goals field and hit enter. The goals are sent down to each user of the Sale$tratus app.
Calculate your cost per lead for this applet, very useful for tradeshows. Select the currency and total investment and hit the blue “Refresh” button.
Hit this button (top right of all Report screens) and it displays the report info in the page. Hit it again it creates a PDF of the information.